RoomLane Support
Effective date: October 14, 2026
Need help with a room board, a lane, or an after-still? Email stillboard@roomlane.app. We usually reply within a few business days.
Helpful details to include
- Your iPhone model and iOS version
- The RoomLane version (shown on the App Store page)
- What you tried — for example, photographing a room, inking a walk, or accepting a Variant — and what happened
Please do not email room photos containing people or personal information unless they are needed to explain the problem.
Common questions
The agent will not respond. Check that you are online and that sharing is on under Settings → Nested agent sharing. A walk needs a room still first; photograph or pick one, and queued words will land on it.
The agent declined to restyle my photo. RoomLane works with indoor rooms. Try a clearer, wider photo of the space.
Voice input does nothing. Allow Microphone and Speech Recognition for RoomLane in iOS Settings.
Save to Photos failed. Allow RoomLane to add photos in iOS Settings → Privacy & Security → Photos.
How do I stop sending data to AI providers? Turn sharing off in Settings → Nested agent sharing. The board keeps working on your device.
Data recovery
RoomLane has no account or cloud backup. Spaces and stills exist only on your iPhone, and we cannot recover them after the app is deleted or the device is lost or reset.
Purchases
RoomLane has no in-app purchases, so there is nothing to restore or refund.
Privacy
See the RoomLane Privacy Policy for what stays on your device and what is shared after you tap Allow.